Mallorca Airport Services
Mallorca Airport Amenities & Services (PMI)
Palma de Mallorca Airport (PMI) offers a wide range of passenger services designed to improve the travel experience for both leisure and business travelers. From VIP lounges and family facilities to shopping, dining and free Wi-Fi, the airport is equipped to handle millions of passengers every year, especially during the busy summer season. Below you can find the main amenities and useful services available throughout the airport terminal.
PMI is one of Spain’s busiest airports during summer, so many services can become crowded during weekends and peak departure hours.
Free Wi-Fi
Free unlimited Wi-Fi is available throughout Mallorca Airport.
- Network name: AIRPORT FREE WIFI AENA
- Available in all terminal areas
- Suitable for browsing, messaging and remote work
- Charging points available in several boarding areas
Traveler Tip: Wi-Fi speeds can slow down during busy summer periods near popular gates.
ATMs & Banking Services
Several ATMs are available across the airport terminal for cash withdrawals and banking services.
- Banca March
- Euronet
- Santander
Locations:
- Level 0 (Arrivals)
- Level 1 (Boarding)
- Modules A, C and D
Currency Exchange
Best and Fast Change is the airport’s main currency exchange provider, offering foreign exchange services for international travelers.
Locations:
- Level 0 (Arrivals – baggage claim)
- Level 0 (Check-in area)
- Level 1 (Boarding – Module A)
Opening Hours: 08:00 am – 00:00 am
Contact: info@bestandfastchange.es
Family & Children Facilities
PMI Airport offers several services for families traveling with children, making the airport experience easier and more comfortable.
- Baby care rooms
- Children’s play areas
- Baby-changing facilities
- Family-friendly restaurants
Children’s play areas can be found in:
- Module A – Level 1
- Module B – Level 0
- Module C – Level 1
- Module D – Level 1
Lost & Found
Passengers who lose personal belongings at Mallorca Airport should contact the Lost & Found Office located in the arrivals area.
Location: Level 0 (Arrivals Hall)
Phone: +34 971 789 456
Email: pmiobjhallados@aena.es
Opening Hours:
- Monday to Friday: 09:00 am – 05:00 pm
- Weekends & holidays: 09:00 am – 01:00 pm
Information Desks & Customer Assistance
Information counters are available throughout the terminal to assist passengers with airport services, boarding areas and general travel information.
- Level 0 – Arrivals
- Level 2 – Check-in Zones B & E
- Level 4 – Departures
- Modules A, C and D
Customer Assistance Desk:
- Location: Level 4 (Departures)
- Phone: +34 91 321 10 00
Tourist Information
Travelers can obtain information about Mallorca, transportation, beaches, attractions and resorts directly at the airport.
- Location: Level 0 (Arrivals)
- Phone: +34 971 789 556
The tourist information desk is especially useful for first-time visitors arriving without pre-booked transportation.
Medical Assistance
A first aid and emergency medical service operates 24 hours a day at Palma Airport.
- Location: Level 2 – Boarding Area
- Available 24/7
- Phone: +34 971 789 292
Luggage Storage
Luggage storage facilities are available for passengers wishing to store baggage temporarily while visiting Palma or waiting for flights.
- Location: Second floor
- Short and medium-term storage available
- Useful for long layovers
Shopping & Duty Free
PMI Airport offers a large variety of shopping options ranging from Duty Free stores to fashion, electronics and local Mallorcan products.
Restaurants, Cafés & Food
Mallorca Airport features a wide selection of restaurants, cafés and bars throughout the terminal, especially after security.
VIP Airport Lounges
PMI Airport offers several VIP lounges for travelers seeking more comfort, quieter seating and premium services.
Other Airport Services
Smoking Areas
There are currently no designated smoking areas inside the terminal.
VAT Refund
VAT refund services are available for eligible international travelers.
Conference Rooms
Business travelers can access meeting and conference facilities.
Water Fountains
Water fountains are available in several boarding areas after security.
